Shipping Policy

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment to P.O. boxes or APO/FPO addresses

Carbon Earth can and will ship to PO Boxes or APO/FPO Addresses

Shipment confirmation and order tracking

Upon label creation, you will receive a shipment confirmation as well as tracking information.


If you received your order damaged, please contact us directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Our contact form:

Phone: 865.635.9224


Returns Policy


These products are sold as is. If for any reason your product arrived damaged, incomplete, or missing, email us proof of your original purchase to with pictures of the damaged product and we will replace the product or refund the purchase price.

 Refunds will be processed within 10 Business Days.

For any shipping, return, or refund is deemed necessary for any of the affirmentioned issues, we may be contacted the following ways:

Our contact form:

Phone: 865.635.9224


For more information, contact our help center